We want you to be satisfied with your shopping experience at chiccharmsss.com. If you are not completely satisfied with your purchase, we will do our best to provide flexible return and refund services. Please read the following terms carefully to ensure a smooth return and refund process.
Return Policy
Return Period: You can apply for a return within 30 days of receiving the product. Please ensure that the product is unused and retains the original packaging, tags and accessories. Non-returnable items: Some special items, lingerie, customized items and other items marked as non-returnable are not included in the return scope. Return Conditions: Returned items must be unused, undamaged and in the original packaging. We reserve the right to refuse returns if the product is found to have obvious signs of use, stains or damage.
Refund Policy
Refund Process: Once we receive and inspect your return, we will process a refund through your original payment method. Refund processing may take 7-10 business days, depending on your payment provider. Refund Amount: Your refund will include the amount you paid for the product, excluding the initial shipping and return shipping costs (unless the error or defect was caused by us). Delayed or Unreceived Refund: If you do not receive your refund within the expected time, please check your bank account first. If the issue is still not resolved, please contact your payment provider. If you still have questions, please feel free to contact our Customer Service Team.
Return Process
Contact Us: Please first contact our Customer Service Team by email at jayflores@chiccharmsss.com or phone +1 631 251 1701 to obtain a Return Merchandise Authorization (RMA) number and return address. Packaging and Shipping: Please return the product in the original packaging or other suitable packaging, and make sure to include proof of purchase and the Return Merchandise Authorization number. We recommend that you use a trackable courier service to ensure a safe and secure return process. Return Shipping Costs: Unless there is a quality problem with the product or the wrong product was sent, the return shipping costs are borne by the customer.
Exchange Policy
If you wish to exchange the product, please contact the Customer Service Team to understand the exchange process. The stock availability of exchanged items may vary, and we recommend that you contact us as soon as possible to ensure that the items are available for exchange.
Exceptions
If we send the wrong item or the item is defective, you can contact us within 7 days of receiving the item and we will replace the item free of charge or provide a full refund including shipping costs. Contact Us
If you have any questions about our refund and return policy, please feel free to contact us at the following:
Phone: 5202166518 Address:2860 E Capri Cir Apt 102 Mesa AZ 85204 Email: Parker@chiccharmsss.com
