We want to provide you with the greatest convenience and support for your shopping experience. If you encounter problems or have questions when using chiccharmsss.com, please check out the FAQs below. If you can’t find the information you need, please feel free to contact our customer service team.
How do I place an order? You can browse our product pages, select the items you need, click the “Add to Cart” button, and then click “Checkout” on the shopping cart page and fill in the relevant information to complete the order.
Can I modify or cancel my order? Once the order is submitted, we will process it as soon as possible to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team immediately after the order is confirmed. We will do our best to meet your needs, but we cannot guarantee that we can successfully change or cancel the order.
How long does it take for the order to be processed and shipped? Orders are usually processed and shipped within 1-3 business days. The specific delivery time depends on your delivery address and the delivery method you choose.
How do I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the status of your package on our order tracking page or on the courier’s website.
How do I return or request a refund? If you are not satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure that the product is unused and in its original condition. Please refer to our refund policy page for more details.
What if the product I received is faulty? If the product you received is defective, damaged, or not as described, please contact our customer service team within 7 days of receipt and we will provide you with a replacement or refund service.
What payment methods are supported? We accept a variety of payment methods, including credit cards, debit cards, and PayPal. All payment information will be processed through a secure encrypted channel to ensure your information is safe.
Can I change the delivery address? Before the order is shipped, you can change the delivery address by contacting customer service. If the order has been shipped, we will not be able to change the address.
Do you provide international delivery? Yes, we provide international delivery services. Shipping costs and delivery times vary according to the destination, please check the relevant information during checkout.
How can I contact you? If you have any further questions, please feel free to contact us at:
Phone: 5202166518 Address:2860 E Capri Cir Apt 102 Mesa AZ 85204 Email: Parker@chiccharmsss.com
